RETURNS: FAULTY GOODS
In the rare occasion that the product(s) you have ordered has arrived faulty or damaged then you will need to contact us to make us aware within 48 hours of receiving your delivery. Once we have received your request, we will arrange for the items to be collected, and will have them inspected. Once the return has been completed, your account will be refunded in full. If an item arrives damaged, but you wish to keep your set, we will endeavour to source and send out a replacement part as quickly as possible. In some instances, parts may need to be manufactured specially and shipped from overseas, this process can take from 8-12 weeks, but you will be made aware of this when assisting with your return.
RETURNS: CHANGE OF MIND
It's not very often that our customers aren't happy with their purchase, but very occasionally, it happens. You can shop at Dumas Design with confidence knowing that we have a free returns policy which lasts 48 hours from the point of delivery. If 48 hours have gone by since your order delivery, you may be not be eligible for a refund or exchange due to the furniture being left out in the outdoors.
To be eligible for a return, your item must be completely unused and in the same condition that you received it, and with the original packaging. To complete your return, please email firstname.lastname@example.org and reference your email 'Order #### Return' - we will require a receipt or proof of purchase.
If your product(s) fall within any of the following categories, a refund may not be offered or you may only be eligible for a partial refund:
- Any item not in its original condition
- Any item damaged or missing parts for reasons not due to our error
- Any item that has been requested to be returned more than 48 hours after delivery
The returns and refunds process can take up-to 21 working days as the furniture needs to be collected, returned, and assessed by our warehouse team. Once your product return has been received and inspected, will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your full or partial refund will be processed, and a credit will automatically be applied back to your credit card or original method of payment. This is usually completed within 3-5 days of receiving your return.
We understand that your garden furniture is a significant investment. We are always on hand to help with your queries so please do not hesitate to call
+34 694 493 476 or email email@example.com to discuss the status of your order - our friendly, professional team would be delighted to help.
We look forward to shipping your orders!
Here To Help,