As we work with third-company delivery services, we ask for delivery costs on your check out. Except for all customers that live in a 50km radius, which we will deliver free of charge, including free installation.
Deliveries outside the 50km radius are not included and must be quoted for separately, subject to the product(s) you require. Please contact us to help you arrange your delivery.
50km RADIUS COMPLIMENTARY PRODUCT ASSEMBLY & PACKAGING REMOVAL
Our products deserve a great delivery service, which is why we offer our delivery service within 50km completely free of charge on all orders over € 250,- to all customers in a 50km radius. The delivery service includes a one or two man delivery, product assembly, and removal of all product packaging. This means you can place your order online (or over the phone) with ease, and not have to worry about the delivery or product set-up either! In the case you live within 50km from our company delivery costs will not be calculated, this option will be shown at checkout, please make sure this option is also mentioned during checkout, so that we can arrange this service. If your checkout doesn't show this option, please contact us so that we can make the relevant arrangements.
During these challenging times we are working closely with our suppliers, couriers and hauliers to ensure the safe processing, packaging, and delivery of our products.
Due to the current situation, we've experienced difficulty receiving some stock, and have also witnessed an increase in sales due to everyone wanting some gorgeous furniture to enjoy during lockdown! We kindly ask you to be understanding of delays that may occur on both Pre-Orders and In Stock items. We are now advising delivery lead times on all orders of minimum 10 working days, with our target to deliver items within 10-15 working days. Delivery may fluctuate slightly before or after this estimated window, so your patience is appreciated during these times.
On deliveries in the 50km radius we advise delivery lead times on all orders of minimum 3 working days, with our target to deliver items within 3-5 working days. Delivery may fluctuate slightly before or after this estimated window, so uour patience is appreciated during these times.
Deliveries are generally made Monday to Friday 8am to 6pm, excluding public holidays. Deliveries in the 50km radius are generally made Monday to Friday 8am to 2pm, excluding public holidays.
As part of the delivery service offered by DUMAS DESIGN, all large furniture deliveries to our clients within the 50km radius are carried out by our dedicated and qualified team of. Beyond this radius items may be carried by our partners and courier services, such as Correios, GLS, MRW, MART CARGO, L&H Logistics, SEUR, UPS, DHL or companies like these.
Deliveries outside of Spain will be made by a mix of pallet and parcel courier services. A curb side delivery is most commonly used (especially on our larger items), and means the goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods, in most instances this will be the end of your driveway. Our standard services do not include set up or assembly of items or removal of packaging materials.
Please inform us of any delivery restrictions as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. This would unfortunately result in refunded products or additional delivery charges.
We are always on hand to help with your queries so please do not hesitate to call
+34 694 493 476 or email firstname.lastname@example.org to discuss the status of your order.
We look forward to shipping your orders!
Here To Help,